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Professional Technical Teams

Professional Technical Teams

A professional sales and technical team will ensure the rapid implementation of your LED display solution.

What Is the Pixel Pitch of an LED Display?

Pixel pitch refers to the distance (in millimeters) between the centers of two adjacent LED pixels. A smaller pixel pitch means higher resolution and better image quality, suitable for closer viewing distances.

How do I choose the right pixel pitch for my project?

The selection depends on the viewing distance and application:

Indoor close viewing: P0.9 – P2

Indoor general use: P2.5 – P5

Outdoor / rental stage: P2.5 – P10
A general rule is: minimum viewing distance (m) ≈ pixel pitch (mm).

What is the difference between indoor and outdoor LED displays?

Indoor LED displays: Lower brightness (600–1000 nits), lighter cabinets, fine pixel pitches, high refresh rates, and no waterproofing requirement.

Outdoor LED displays: Higher brightness (4500-10000 nits), waterproof (IP65 or higher), UV- and weather-resistant.

What Is The Lifespan Of An LED Display?

The general lifespan of an LED display screen ranges from 8,000 to 10,000 hours. This duration depends on the installation environment, climate conditions, brightness, and the frequency of maintenance.

Can The LED Display Be Used 24/7?

Yes, LED displays are designed for continuous operation. The installation environment requires ventilation and regular maintenance.

Is Front or Rear Maintenance Better for an LED Display?

Front Maintenance: Suitable for wall-mounted displays or installations with limited space behind the screen. It provides access from the front for convenient maintenance.

Rear Maintenance: Suitable where sufficient space is available behind the display, including outdoor fixed installations and rental LED displays.

Choose the appropriate maintenance method based on the installation conditions.

Which Control Systems Do LED Displays Support?

Most LED displays support NovaStar, Colorlight, Linsn,HuiDu and other mainstream control systems. They are compatible with HDMI, DVI, SDI, and network inputs.

Can The LED Display Support 4K or HD Resolution?

Our LED display screen supports resolutions of 4K and high definition.

Pixel density: The higher the pixel density, the higher the supported resolution.

Screen size: The larger the LED display screen with the same pixel density, the higher the supported resolution will be.

Are OEM and Customization Services Available for LED Displays?

Yes. We offer OEM and customization services, including cabinet materials and dimensions, logo printing, different screen sizes, and creative LED display designs.

What Is The Warranty Period Of LED Display?

Our usual warranty period is 3 to 5 years. We can extend the warranty period according to the customer’s requirements. During the warranty period, we provide technical support, spare parts for repair, and maintenance of LED modules and accessories.

What Packaging Options Are Available for LED Displays?

We offer wooden cases, flight cases, and cardboard boxes. We can also customize packaging to meet customer requirements.

What Payment Methods Are Applicable For The LED Display Transaction?

We support T/T, Western Union, and the customer’s local bank account. After confirming the order, a 30% deposit will be paid. The balance of 70% will be paid upon the completion of product production. For the estimated payment details, please contact our sales staff.

How Is The LED Display Shipped?

We offer three transportation options for our customers to choose from.

  1. Express delivery: Delivery time: 3-5 days. The delivery time is fast, but the price is high. It is suitable for samples and urgently needed products.
  2. Air freight: Delivery time: 5-8 days. The transportation efficiency is moderate. The price is relatively cheaper compared to express delivery, making it suitable for projects that require quick delivery.
  3. Ocean shipping transportation time: 15-35 days. The transportation time is relatively long, but the price is reasonable and it is suitable for shipping large quantities of products.
Do You Provide Installation Guidance?

We will provide installation instructions, installation drawings, installation videos and remote control settings for the LED display.

How Long Does Production Take After The LED Display Order Confirmation?

Standard models of LED display: 7–15 working days

Customized orders of LED display: 15–25 working days, depending on configuration

How Do You Handle Defective Products?

Spare parts are included for replacement

Remote troubleshooting by engineers

Replacement parts shipped if necessary

Can You Help Arrange International Shipping?

Yes. We can provide EXW, FOB, CIF, DDP shipping solutions based on customer requirements.

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